Website maintenance is the act of regularly checking your website for issues and mistakes and keeping it updated and relevant. This should be done on a consistent basis in order to keep your website healthy, encourage continued traffic growth, and strengthen your SEO and Google rankings.
Keeping a website well maintained and attractive is important to companies big and small in order to engage and retain customers.
Regular monitoring of your website is a must for keeping your business running smoothly.
We define “AMC i.e. Annual Maintenance Contract” as keeping the web site current. It is not intended to be a new design.
We maintain a current backup, and archive all submitted files for your website. We reserve the right to distinguish between “updates” and “new designs”. Changing the layout , the adding of new pages, Modules etc. are considered new designs and charged accordingly to our hourly design rate. It is the client’s responsibility to review updates and notify us of any necessary changes that we need to make.
There will be no charge for any errors on our part. However, if a change needs to be made due to client error, the regular hourly update fees will be charged. Updates should be provided electronically as much as possible. Attachments should be in text format (.txt or Word .doc formats are fine). Send digitized pictures in common format such as .jpg, .gif, .ai, .psd, .png, .bmp, etc.
Common Maintenance Requests
Maximum hours given for above activities
If more hours are required than what is allowed as per plan, you will be informed about this and will be billed extra on hourly basis
Terms, Condition & Protocols:
- Add new content including text, products, images and video to existing pages.
- Add new pages including new content, images, videos, forms and add to navigation.
- Update existing content including text, products or events, services, staff member information, images and video.
- Update CSS styling (colors, text size, fonts, etc.)
- Upgrade/update WordPress Core, plugin and Theme with new versions, as and when released
- Thorough testing, you cannot test on different type of OS, and devices, whereas we have the infrastructure for testing across devices.
- Better Search Engine Position.
- To keep Site CMS updated with Latest Security Patches, so that you don’t fall prey to phishing, ransomware, malware, virus etc.
- To study website traffic, from where are visitor coming, and where are they spending time on site.
- Updating your site’s software whenever new versions are released.
- Posting new content you provide.
- Optimizing and posting new images you provide.
- Searching for stock images based upon your Content.
- Monitoring forms and comments, checking for spam.
- Posting new links and responding to webmaster emails.
- Server Hardening and Patching Vulnerabilities*
- Perform backups and storage
- Monitoring Google Analytics and Google Webmaster Tools.
- Backup site, plugins , themes, data, files; remove unused/unwanted themes, plugins*
- Scan and test for web/application vulnerabilities*
- Do security audits (performance check, malware etc.)*
- Check and fix links (broken, dead, internal, bad links, link breaks)
- Remove unsolicited blog comments and maintain blog site
- Review features/functionalities (test browser/device compatibility, navigation, 404 errors etc.)
- Update sitemap
- Failed Login Attempts Monitoring*
- Securing Files and Folders*
- Domain renewal – Perform Domain renewal. The actual renewal costs will be separate and will be billed per actuals
- Hosting renewal – Perform Hosting renewal. The actual renewal costs will be separate and will be billed as per actuals.
- SSL renewal – Perform SSl renewal. The actual renewal cost will be separate and will be billed as per actuals.
- Redesign of the site, including changing any design elements.
- Logo creation.
- Creation of subdomains or new installations.
- Installing any new, third-party extensions (core extensions being enabled are acceptable).
- Changing of the template.
- Sub-domains or externally linked websites associated with the primary domain.
- Anything else not listed as included in this service
| BASIC | SILVER | GOLD | DIAMOND | |
| Content update |
YES (upto 3 changes per month) |
YES (upto 5 changes per month) | YES (upto 8 changes per month) |
YES (upto 12 changes per month) |
| Page Addition/ Year |
5 |
7 |
10 |
15 |
|
Image / Banner change |
YES | YES | YES |
YES |
| Video Change |
YES |
YES | YES |
YES |
| Security Updates / Monitoring |
NO |
NO | YES |
YES |
| Navigation Bar ( Add or delete) |
NO |
YES | YES |
YES |
| Image /Banner creation |
NO |
YES | YES |
YES |
| Code Change |
NO |
NO | YES |
YES |
| Design change |
NO |
NO | NO |
NO |
| Domain, SSL & Hosting Assistance |
NO |
NO | NO |
YES |
| Website Health Check / Backup |
Monthly |
Monthly | Monthly |
Weekly |
| Work Completion Time |
3 Business Days |
3 Business Days | 2 Business Days |
1 Business Days |
| Security Hardening |
NO |
NO | YES |
YES |
|
Details |
Bronze | Silver | Gold |
Diamond |
| Hours Per month | 2 Hours | 6 Hours | 10 Hours | 15 Hours |
| How many requests per month | 2 Request | 4 Request | 6 Request | 10 Requests |
| Price/Year | Rs.8000 | Rs.10000 | Rs.15000 | Rs.25000 |
- Remote desktop/access support if needed.
- 24/5 support, excluding weekends or national holiday, war or natural disaster etc.
- Updates are usually done as per the plan.
- Although we make every effort to make accurate changes, we would request you to review updates and notify us of any necessary changes that need to be made. We do not charge for changes that are our fault. However, if a change needs to be made due to client error, the regular hourly update fees will be charged.
- “Maintenance” is defined as keeping the website current. Website Maintenance is not intended to be a redesign or revamp.
- We reserve the right to distinguish between “updates” and “new design”. New design work is charged at our website design rate.
- Updates should be provided electronically (by email)
